Returns

I just received my order and my Sneaker does not fit. Can I return it for a full refund?

Unfortunately, we do not issue refunds nor do we offer store credit. We are sorry please choose your size carefully and with proper research on fit.

Shipping

I didn't receive a tracking number, when should I expect it?

If you are a domestic customer, you should receive a shipping confirmation email within 3-5 days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 5-7 days of your purchase. If you don't have it, it's possible that it got sent to your spam folder.

I emailed customer service, how long will it take them to respond?

For E-Mail, expect a response within 24-48 hours from our representatives. Please allow more time during holidays or over the weekends. Our representatives are available Monday-Friday.

Which countries do you ship to?

We Ship outside the US with International Shipping charges.

Authenticity

ShoePlug has industry experts on our team that specialize in spotting fakes. Once a product arrives at our offices our verification team looks at every single product. No exceptions. We have logged thousands of sneakers in our database and have accounted data on each to help us define their authenticity. Our specialists inspect everything from the label to stitching, texture to color, and so much more. It's our hope that through our efforts, we can help create a trustworthy and safe community for buying and selling sneakers.