If the questions below did not provide you with the necessary assistance, please contact customer service at firstname.lastname@example.org
For any in-store purchase, most will be made available on shoeplug.com or email email@example.com
Browse sneakers for sale, select your size and tap "Buy." After you tap buy, enter your contact information, select a payment option and your sneakers will be on their way to you.
We currently accept all major cards (credit, debit, prepaid and gift cards) that display a Visa, Mastercard, AMEX, Discover or JCB logo. All credit transactions are handled by Stripe and Braintree, the most secure payment processing companies. We also accept PayPal.
Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.
We guarantee all sneakers and street wear sold on our website and at our Pop-Ups are authentic. We do this by selling only our own product purchased directly from retailers along with carefully reviewing all and any products purchased from verified sellers. If you purchase from us, you can also rest assured knowing that all sneakers are sent to us for verification prior to being shipped to you. Our specialists inspect everything from the label to stitching, texture to color, along with other key features.